Customer Satisfaction Survey

Q1. How old are you?

15-2526-3536-50>50

Q2. Gender:

Q3. How will you rate your overall satisfaction?

Q4. How often do you shop at the supermarket?

Almost daily1-2 times/week3-4 times/weekMonthly

Q5. To what extent, on a scale of 1 to 5 (1 means Not satisfied at all and 5 means Extremely satisfied) are the following factors determine how satisfied you are with the Supermarket??

5.1 Location of the supermarket

5.2 Product quality

5.3 Facilities

5.4 Reliability

5.5 Process

5.6 Value for money

5.7 Staff

5.8 Personnel service

Q6. How likely is it that you would recommend our supermarket to a friend or colleague?

Not at all likely

Extremely likely

0

1

2

3

4

5

6

7

8

9

10

Q7. What will you rate us from 1-10?

1		10

Q8. Comments or suggestions:

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Customer Satisfaction Survey - Supermarket