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Hospitality- Hotel Guest Evaluation Survey Template

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1. My First Page

Q1. Please check THREE most important reasons why you selected the [HOTEL] on this visit.

I wanted to try something newHotel facilities are very goodI saw advertising for the hotelI like the environmentThe courtesy and friendliness of the employeesMy travel agent recommended the hotelI prefer staying at a new hotelWhen I stay in town, I almost always stay at this hotelThis was the only hotel availableSpecial Events that are held at the hotelMy organization chose the hotelRecommended by a friend/relativeRoom rate/package priceI like the accessibility of a theme parkI like the location

Other (please specify)

Q2. As a Hotel guest, please indicate how important the following items are for you. [1 for Not Important ... 5 for Highly important]

2.1 Pleasant greeting and being helped by doorman

2.2 Minimal waiting time in line at "check-in"

2.3 Courteously greeted at front desk

2.4 Reservation in order when I arrive

2.5 Bell person promptly at my room after "check-in"

2.6 Bell person telling me about hotel facilities

2.7 Housekeeping services timely and efficient during your stay

2.8 A "quality" room amenities package (shampoo, soaps, etc.)

2.9 Using "special services"--wake-up calls, show or restaurant reservations, babysitters, etc.

2.10 Courtesy and helpfulness of the person who took your room service order

2.11 Prompt "room service" delivery

2.12 A "quality" room service snack / meal

Debug Data (Page Randomization)
IsFromStart	Yes
Last Page Served	1
IsPageRandomizationApplied	InActive
Page Randomization Format	NA
Flip Page Format Direction	NA
Flip Survey Load Request Counter	0
Pages Loaded So Far (Progress)	1
Total Survey Pages (Progress)	1
Debug Data (Question Randomization)
Is Question Randomization Applied	False
Question Randomization Format	NA
Page Load Request Counter	0

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Hospitality- Hotel Guest Evaluation Survey Template