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Q3. Which of the following describes you best?
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Q4. Tell us how important of the following was in making your decision to use our airline:
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| 4.1 Departure and / or arrival time was more convenient |
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| 4.2 Flight had no/fewer stops or better connections |
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| 4.4 Frequent flyer program |
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| 4.5 Inflight services were better (meals, movies, flight attendants, etc.) |
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| 4.6 Ground services were better (ticketing, baggage handling, check-in, etc.) |
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Q5. How often do you fly?
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Q6. Please indicate how long you waited in line before check-in:
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| 6.2 Boarding gate counter |
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| 6.4 Express baggage / seat check-in counter |
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| 6.6 For baggage at my destination |
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Q7. Please rate the price of ticket for the trip you are taking:
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| 7.1 I was planning this trip to this destination at this time regardless of the fare |
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| 7.2 I was planning this trip on another airline, but switched to "airlines" because of the fare |
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| 7.3 I was planning this trip with no particular airline in mind and selected "airlines" because of the fare |
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| 7.4 I was planning this trip at a later or earlier time, but changed my plans to go now because of the fare |
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| 7.5 I was planning to drive or take the bus / train to this destination, but decided to fly because of the fare |
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| 7.6 I was not planning to take this trip at all, but decided to go because of the fare |
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Q8. Please rate the in-flight service on "airlines":
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| 8.1 Availability of flight attendants |
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| 8.2 Courtesy of flight crew |
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| 8.3 Appearance of flight crew |
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| 8.4 Pilot's communication with passengers |
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| 8.5 Quality of food and drinks |
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| 8.6 Overall service level |
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Q9. Please rate the aircraft flown at "airlines":
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| 9.1 Space for luggage storage |
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| 9.3 Seating arrangement of aircraft |
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| 9.4 Cleanliness of aircraft |
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| 9.5 Noise level of aircraft |
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Q10. Please tell us what other aspects we can improve?
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