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Q1. How was the quality of customer service you received?
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Q2. The process for getting your concerns resolved was:
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Q3. How satisfied are you with the [PRODUCT] and its features:
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Q4. If you are not satisfied with the product, will you please describe why?
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Q5. The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
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| 5.1 The customer service representative was very courteous |
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| 5.2 The customer service representative handled my call quickly |
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| 5.3 The customer service representative was very knowledgeable |
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Q6. Are there any other comments about the customer service representative you would like to add?
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