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Product Use Satisfaction Survey

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1. My First Page

Q1. The following is a list of product/service items. How satisfied are you with (Product) based on the below criteria?

1.1 Overall quality

1.2 Value

1.3 Purchase experience

1.4 Installation or first use experience

1.5 Usage experience

1.6 After purchase service (warranty, repair, help desk)

Q2. How long have you used [product/service]?

Less than 1 month1 to 6 months6 months to 1 year1 to 2 years2 years or moreNever used

Q3. How often do you use [product/service]?

Once a week or more often2 to 3 times a monthOnce a monthEvery 2-3 months2-3 times a yearOnce a year or less oftenDo not use

Q4. Overall, how satisfied are you with [product/service]?

Very UnsatisfiedUnsatisfiedSomewhat SatisfiedVery SatisfiedExtremely Satisfied

Q5. Compared to other [product/service category] that are available, would you say that [product/service] is:

Much betterSomewhat betterAlmost the sameSomewhat worseMuch worseDon't know or never used

Q6. Will you use or purchase [product/service] again?

DefinitelyProbablyMight or might notProbably will notDefinitely, will notNever Used

Q7. Would you recommend [product/service] to others?

Definitely, will recommendProbably will recommendNot sureProbably will not recommendDefinitely, will not recommendNever Used

Q8. Based on your experience with [product/service], how likely are you to again buy a [Company Product]?

Somewhat UnlikelyVery UnlikelyUnsureVery LikelyExtremely Likely

Q9. After you contact [COMPANY] customer service, were all problems resolved to your complete satisfaction?

Yes, by the company or its representativesYes, by me or someone outside the companyNo, the problem was not resolvedNo problems/No contact with customer service

Q10. Would you like to mention anything specific in your experience with the [product/service] which was not asked in the survey?

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Product Use Satisfaction Survey